Help & contact
Support
Questions, feedback, or a bug report? We are happy to help.
Submit a ticket
The fastest way to reach us is through our ticket system: submit a request there and check its status at any time.
Contact
Please email christian@tonke.de. For an app-related request, include the app name, your device, and the app version if possible.
Report a bug or crash
A short description is very helpful: what happened, what did you do immediately before it happened, and can the problem be reproduced? Screenshots are welcome too.
Supported apps
This support covers all our apps on the App Store and Google Play – the games as well as the productivity and everyday apps. You can find an overview on the projects page and the per-app data protection notes on the data protection notes for apps page.
Some apps (for example SoloPortal, FieldProof, FamilyCare Handoff, PetCare Circle, Pickup Pass, CrossDevice Drop and SceneRecall) can optionally be connected to a self-hosted server. For questions about availability, setup, data or deletion on such a server, the server operator – usually you or your team – is the first point of contact. We are happy to help with the app itself, the pairing process and bugs in the app.
Data protection questions
Find information about data processing in the Data protection. You can also contact us by email with questions or requests concerning your data.
Response time
We usually reply within a few business days.